GUEST OPERATIONS & CO-HOSTING
Stop managing guests.
Start scaling your portfolio.
A fully staffed guest operations team for STR managers with 10+ units — and boutique or small-footprint hotels up to 100 rooms. We run the inbox, the phones, the cleaning schedule, and the payments — inside your rules — so you can go back to acquiring your next property.
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Avg. reply time under 10 min
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24/7 coverage
Guest • Ocean Reserve 1018
The door code isn't working, we're standing outside 😕
So sorry about that! Sending a new code now — try 4471# and I'll call in case it doesn't take.
⏱ Replied in 6 minutes
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Florida-based, SOP-trained team
THE GROWTH TRAP
Managing 20+ units is a real achievement.
It's also a ceiling.
Every new property you add adds messages, calls, cleaning coordination, and payment follow-ups on top of the ones you already have. At some point you stop being the founder and become the lead operator — the person every problem escalates to.
A locked door at 1pm. A cleaning crew running late. A guest asking about parking at 10pm. None of it is hard. All of it is constant, and none of it grows your business.
If an issue eventually lands on your phone, you're the bottleneck — and you can't scale from there.
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Every layer you add without support widens the base of what depends on you.
This is what "handling it yourself" looks like by 9am.
Morning
A guest reports the door code isn't working, 20 minutes before check-in.
Afternoon
The cleaning crew is running behind and hasn't sent status photos.
Evening
A parking request comes in for a guest arriving after the office closes
Night
The AC stops cooling and the guest wants it fixed before bed.
WHAT'S INCLUDED
An operations department, not a chatbox
Every task below runs on a documented process — not ad hoc replies from whoever's online.
Guest Operations & Communication
The daily front line — messaging, calls, and access, 24/7.
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Airbnb, Booking.com, Vrbo, and direct-booking messaging
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Live phone & SMS handling via Google Voice
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Parking management — payment requests, verification, follow-up
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Check-in / HOA application submission
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Custom welcome & daily messaging — special requests, promos, hotel-program units
Logistics, Cleaning & Maintenance
Keeping the physical property ready without you coordinating it.
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Rolling 3-day cleaning schedule, sent to your crews
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Before/after cleaning photo review
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Supply & storage tracking
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Maintenance dispatch — locks, smoke alarms, AC filters
Financial Management & Asset Protection
Making sure money owed to you actually gets collected
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Twice-daily payment & deposit review
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Expense recording into your PMS or sheets
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Chargeback defense — evidence pack, statement, filing
Reputation
Protecting the rating your ranking depends on.
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Daily replies to positive reviews
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Proactive 5-star requests — we review the guest correspondence, and if the stay went smoothly, we leave a positive review and message the guest right away asking them to do the same
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Negative review monitoring
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Policy-based dispute filing on 1–2 star reviews
HOW IT WORKS
Three steps from signup to hands-off ops
DAYS 1-7
Onboard & Connect
We collect access, intake your property rules and FAQs, set templates, and open a shared WhatsApp or Slack channel with your team.
ONGOING
Go-Live Daily Ops
Our team takes over messaging, calls, cleaning coordination, parking, payments, and reviews — inside the rules you set.
MONTHLY
Reporting & Optimization
A monthly summary, an exceptions log, and specific recommendations for tightening the workflow further.
PROOF
What managers say after handing off ops
"You saved me 5 hours a day using the phone."
Manager, 40+ listing
Michael K.
"We avoided a new hire — over $6K in labor saved monthly, and our comms rating is 100% five stars now."
Johnny H.
Manager, 75+ listing
"My team stopped drowning in messages. Advensory cut our workload in half."
Geena D.
Manager, 90+ listing
REAL RESULTS
Verified rating movement, not a projection
Two properties currently under our guest ops management — Communication rating, live and checkable on Airbnb today.
3BR CITY-VIEW APARTMENT · HOLLYWOOD, FL
Before
4.7
After
5.0
60 days under Advensory managemen
2BR / 3BA WATERFRONT CONDO · BAY HARBOR ISLANDS, FL
Before
4.6
After
5.0
90 days under Advensory managemen
Results shown are from specific properties currently under our management. Individual outcomes vary by market, starting rating, and property condition.
PORTFOLIO-WIDE
★
5.0
Average Communication Rating
🧺
Cleanliness
Protected — issues flagged before checkout
✓
Accuracy
Protected — guest questions answered before they check in
🔑
Check-in
Protected — access issues resolved in real time
📍
Location
Supported — local details answered on demand
A slow reply doesn't just hurt your Communication score — it's often what turns a guest sour on cleanliness or accuracy too. Fast, consistent ops protects the whole rating, not just one line of it.
PRICING
Straightforward pricing, built to scale with you
Pick a base platform and add only the services you need — try the calculator below for a number matched to your portfolio. Custom terms confirmed on your call.
From $140 / unit / month
Guest Operations & Communication is the base package. Ask about current terms for larger portfolios.
✔ Guest communication across all major channels
✔ Phone & SMS handling
✔ Cleaning schedule coordination
✔ Payments, deposits & reviews
✔ Custom terms for 10+ units (hotels up to 100 rooms welcome)
Full-time ops manager
$5000 /mo
Advensory Ops Team
From $140 / unit / mo
One hire is a single point of failure. Our team doesn't call in sick.
Limited-time onboarding incentives available
New accounts starting this quarter may qualify for reduced-risk onboarding terms. Availability and details are confirmed on your intro call.
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Start with your hardest units, or use us as nights & weekends overflow
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Hands-on setup — cleaning coordination, reviews, and messages, from day one
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Terms vary by portfolio size and current promotions
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Ask your rep what's currently available for your account
GET STARTED
See if your portfolio qualifies
Three quick questions — no commitment, no cost.
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FAQ
Common questions
Where do you operate? US-wide, fully remote.
How fast do you reply to guests? Our average reply time is under 10 minutes, with agents covering messages 24/7.
Which tools do you work with? Your existing PMS or merchant account, Airbnb/Booking.com/Vrbo, Gmail, Google Voice/SMS, and WhatsApp or Slack for live coordination.
Do you handle building or HOA check-in applications? Yes — submitted by email or web portal, per each community's process.
Do you offer a trial or onboarding promotion? Terms vary by portfolio size and current availability. Your rep will confirm what's currently offered for your account on your intro call.
Do you guarantee negative reviews get removed? No. We submit disputes when platform policy allows, and refund that specific service if unsuccessful.
Guest operations & co-hosting for STR managers with 10+ units.
CONTACT
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